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Class Description

Great customer relationships are the lifeblood of any company and Brookeside knows what elements create this loyal relationship. This one-day workshop will give participants an understanding of those elements and, more importantly, the skills necessary to build unbreakable client relationships that drive revenue growth.

Who Should Attend

Client-facing individuals and teams.

“I came away with a more thorough understanding [of] what we need to do with our large/important clients to understand their business and develop a strategy that will be a win-win for both of us.”

Topics Covered

  • Components of loyal customer relationships

  • Review of client feedback, collected using Brookeside’s patented Brookeside tool

  • How to effectively communicate your value proposition

Learning Objectives

Upon completion of the workshop, participants will have:

  • An understanding of how to create loyal customer relationships

  • A concrete action plan to improve the relationship with a specific customer

  • The skills to create effective action plans for all customers

  • The ability to effectively and memorably communicate their value proposition


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