+1 978-451-6177

524 Main St, Acton, MA 01720, USA

©2018 by The Brookeside Group, Inc.

BROOKESIDE CONSUTING

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MAKE YOUR CLIENTS HAPPY

OUR CLIENTS SAY IT BEST

"Thanks for all your hard work, help, and support last week. Whilst we all found the lesson confronting at times, I know that the entire team got a lot out of it and it gives us a lot of food for thought and a number of clear action items to build upon to take the team to the next level."

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-Operations Engineering Manager

What Makes Us UNIQUE

We go beyond analysis and recommendations to help you implement change and make it stick.

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RESEARCH

Thoroughly research your requirements before taking action.

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DEVELOP RELATIONSHIPS

Develop personal, 1:1 relationships with members of your team.

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COLLABORATE

Take a collaborative, hands-on approach to improving business processes.

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RESPECT CULTURE

Respect your corporate culture while achieving results.

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CUSTOMIZE

Customize each project to your business, industry and needs – there is no “cookie-cutter approach.”

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INTEGRATE

Integrate Encompass-CX and training services into consulting projects when desired.

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PROVIDE TOOLS

Give you the tools you need to produce change and make it stick.

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RECOMMEND ACTION

Recommend and implement action rather than advising you what to do.

Consulting services to drive your business initiatives.

BROOKESIDE WORKOUTS

Brookeside has particularly strong experience streamlining and improving business processes with WorkOuts, an approach pioneered by “Neutron” Jack Welch at General Electric.

 

CUSTOMER JOURNEY MAPPING

Create a customer journey that separates you from the pack.