
TRAINING PROGRAMS
STRENGTHEN SKILLS &
GROW SALES
OUR CLIENTS SAY IT BEST
"[Leading High Performing Teams] is a great eye opener as to what you need improvement on but were not aware of. It teaches you how to work as a team as well as lead a team. I think all employees at me company should be required to take this workshop."
-Team Leader
What Makes Us UNIQUE
Brookeside training differs from most other training programs in eight key ways.

CUSTOMIZABLE OPTIONS
Customize each workshop to your business, industry, and needs – nothing is “off the shelf”.

COACHING
Conduct manager coaching sessions prior to many workshops.

REINFORCEMENT
Provide post-training “dripfeed” reinforcements to help ensure action plans are achieved.

FEEDBACK
Incorporate 360° feedback from direct reports, peers, managers, and self-assessments.

ROLE PLAYING
Use role playing and exercises to enhance understanding and retention.

INTEGRATION
Integrate Encompass-CX and consulting services into training programs when desired.

ACTION PLANS
Create 30-, 60-, and 90-day action plans for each participant.

TECHNOLOGY
Use technology in our programs, including video, voice recorders, and digital perception analyzers.
WHY BROOKESIDE
We all want our employees to excel at their jobs. At The Brookeside Group, we have over 30 years of experience helping organizations achieve this.
We’ve learned that in most cases, training doesn’t work – not unless 18 factors are considered when seeking lasting behavioral change.
To achieve real change, think Head, Heart, and Hands.

WORKSHOPS
Whatever your training needs – to create great managers, strengthen client relationships, or improve sales – Brookeside can meet them.
FEATURED PROJECT
A Fortune 500 financial services company significantly
improved its training for new managers.


ENCOMPASS-CX
Insight in Action: We use our partner’s patented
customer relationship assessment and improvement
tool in training.