1. Prepare for your customer experience journey
A Success Specialist will supply you with the necessary tools, resources, and support for your journey.
Educate yourself and peers on the idea behind the survey so you can better understand the process and results.
Gets your company on board and inform your customers with our recommended communication.
2. See what your customers have to say
A two-step launch process removes risk. Start with a soft launch, then after a quality assurance check, the hard launch collects all of your data.
Internal surveys allow Encompass-CX to identify blind spots between you and your clients.
Explore the easy-to-use customizable dashboard to keep your points of interest front and center.
3. Drive action and make an impact
With real-time reporting comes a "State of the Customer Report" so you can understand where you stand with each individual client.
The AI-powered platform offers best-practice recommendations based on specific customer data so you can take action, fix problems, and celebrate success.
What now? We do it again. Brookeside stays by your side throughout the next year, providing ongoing support and discounted workshops. Then, we resurvey and see how impactful your actions were.
Combining experience and intelligence
Brookeside has over 25 years of experience in B2B success and driving internal efficiency and external satisfaction. Encompass-CX is the first AI-powered customer experience management platform. Together they are unstoppable in boosting customer health and monitoring client motivation.
Giving you more than just numbers
Encompass-CX provides real-time insight into the health of each individual client, but understanding the results is just the first step. Brookeside’s library of best-practices and recommendations guide you to make the best impact based on specific results.