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©2018 by The Brookeside Group, Inc.

BROOKESIDE

Expert consultants offering award-winning training and collaborative growth consulting to help clients succeed in today's ever-changing environment. 

ENCOMPASS-CX

The first AI-powered customer experience management platform built for B2B and B2B2C companies to provide real-time customer feedback and data.

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Get the best of both worlds with Brookeside x Encompass-CX

Improve customer experience in just three steps

1. Prepare for your customer experience journey 

A Success Specialist will supply you with the necessary tools, resources, and support for your journey.

Educate yourself and peers on the idea behind the survey so you can better understand the process and results.

Gets your company on board and inform your customers with our recommended communication.

 

2. See what your customers have to say

A two-step launch process removes risk. Start with a soft launch, then after a quality assurance check, the hard launch collects all of your data.

Internal surveys allow Encompass-CX to identify blind spots between you and your clients. 

Explore the easy-to-use customizable dashboard to keep your points of interest front and center.

3. Drive action and make an impact

With real-time reporting comes a "State of the Customer Report" so you can understand where you stand with each individual client.

The AI-powered platform offers best-practice recommendations based on specific customer data so you can take action, fix problems, and celebrate success.

What now? We do it again. Brookeside stays by your side throughout the next year, providing ongoing support and discounted workshops. Then, we resurvey and see how impactful your actions were. 

Combining experience and intelligence

 

Brookeside has over 25 years of experience in B2B success and driving internal efficiency and external satisfaction. Encompass-CX is the first AI-powered customer experience management platform. Together they are unstoppable in boosting customer health and monitoring client motivation.

Why Brookeside x Encompass-CX?   

You don’t have to do it alone

Brookeside’s Success Specialists are with you every step of the way. Through preparation, implementation, education, and ongoing support, you are sure to be on the path to success from day 1.

Giving you more than just numbers

 

Encompass-CX provides real-time insight into the health of each individual client, but understanding the results is just the first step. Brookeside’s library of best-practices and recommendations guide you to make the best impact based on specific results.