Encompass-CX
Brookeside's Customer Success Management Platform
At Encompass-CX, we’re on a mission! We want to help companies go beyond customer satisfaction by using data to power a different customer experience. Encompass-CX is a Customer Experience Management application designed to collect data from disparate systems with the single goal of measuring the overall customer experience.
Our technology provides real-time visibility into the health of your accounts, products and service teams, along with meaningful insights and automated actions that can be used from the executive level boardroom to customer facing teams.
We believe organized data leads to organized action.
WHY INVEST IN THE CUSTOMER EXPERIENCE?
REDUCE CHURN
Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.
INCREASE REVENUE
Identify cross-sell and upsell opportunities, buyer readiness and improve user productivity and increase share of wallet.
BUILD STRONG VOC PROGRAMS
Collect data in real-time to help you quickly and easily improve the overall customer experience.
POWER PRODUCT AND SERVICE INNOVATION
Fuel future innovation by looking at how customers use your products and services.
GO BEYOND CUSTOMER SATISFACTION
Encompass-CX provides a truly unique look at the overall health of your customers. Our application collects and measures both perception and fact-based customer data.
So, what is the difference between perception and fact-based data? Perception data is traditionally information gathered about your customers from surveys, usually via email. While fact-based data are pieces of information gathered from support tickets, emails, and/or phone calls logged in your CRM, for example. These various streams of information about your customers are brought together and measured through our action engine to provide insights about your customers that otherwise go unnoticed.
Want to Understand what Relationship Climate™ can do for you?
Contact us to get your 1:1, buyer-specific Relationship Assessment report today. Read our one-pager Business Case for Relationship Climate™ here.
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