Brookeside's Customer Success Management Platform
At Encompass-CX, we’re on a mission! We want to help companies go beyond customer satisfaction by using data to power a different customer experience. Encompass-CX is a Customer Experience Management application designed to collect data from disparate systems with the single goal of measuring the overall customer experience.
Our technology provides real-time visibility into the health of your accounts, products and service teams, along with meaningful insights and automated actions that can be used from the executive level boardroom to customer facing teams.
We believe organized data leads to organized action.
WHY INVEST IN THE CUSTOMER EXPERIENCE?
GO BEYOND CUSTOMER SATISFACTION
Encompass-CX provides a truly unique look at the overall health of your customers. Our application collects and measures both perception and fact-based customer data.
So, what is the difference between perception and fact-based data? Perception data is traditionally information gathered about your customers from surveys, usually via email. While fact-based data are pieces of information gathered from support tickets, emails, and/or phone calls logged in your CRM, for example. These various streams of information about your customers are brought together and measured through our action engine to provide insights about your customers that otherwise go unnoticed.