EDUCATION
Are you a Trusted Advisor to your clients?
Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor. Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.
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Does your company stack up with the industry average for client perception?
Your Clients?
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Success Stories
Client
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Health education company
Challenge
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Boost customer loyalty
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Increase Key Loyal Accounts
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Replace gut feelings with hard numbers and action plans
Brookeside Approach
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Analyze existing client relationships and loyalty to provide a baseline
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Provide customized action plans, account manager training, and leadership coaching
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Measure results with Brookeside's partner software Encompass-CX
RESULTS
40% increase in Key Loyal Accounts in three years
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Improved ability to meet growth goals
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Data-driven platform for measuring performance going forward
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"The insights on a client-specific level, as well as an aggregate level, have allowed us to sustain high client retention rates. We know that our investment keeps us informed when we need it most."
-Vice President