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EDUCATION

Are you a Trusted Advisor to your clients?

Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor.  Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.

Does your company stack up with the industry average for client perception?

Your Clients?

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Success Stories

Client

Health education company

Challenge

  • Boost customer loyalty

  • Increase Key Loyal Accounts

  • Replace gut feelings with hard numbers and action plans

Brookeside Approach

  • Analyze existing client relationships and loyalty to provide a baseline

  • Provide customized action plans, account manager training, and leadership coaching

  • Measure results with Brookeside's partner software Encompass-CX

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RESULTS

 

40% increase in Key Loyal Accounts in three years

Improved ability to meet growth goals

Data-driven platform for measuring performance going forward

 

"The insights on a client-specific level, as well as an aggregate level, have allowed us to sustain high client retention rates. We know that our investment keeps us informed when we need it most."

 

-Vice President

INTERESTED IN A WORKSHOP?

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