Are you a Trusted Advisor to your clients?
Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor. Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.
Does your company stack up with the industry average for client perception?
Health education company
Boost customer loyalty
Increase Key Loyal Accounts
Replace gut feelings with hard numbers and action plans
Analyze existing client relationships and loyalty to provide a baseline
Provide customized action plans, account manager training, and leadership coaching
Measure results with Brookeside's partner software Encompass-CX
40% increase in Key Loyal Accounts in three years
Improved ability to meet growth goals
Data-driven platform for measuring performance going forward
"The insights on a client-specific level, as well as an aggregate level, have allowed us to sustain high client retention rates. We know that our investment keeps us informed when we need it most."