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SOFTWARE

Are you a Trusted Advisor to your clients?

Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor.  Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.

Does your company stack up with the industry average for client perception?

Your Clients?

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Client

Maker of sales enablement and social productivity software

Challenge

  • Derive more revenue from existing customer base

  • Create a world-class customer experience

Brookeside Approach

  • Used Encompass-CX to give account teams and managers a stronger understanding of customer relationships

  • Conducted employee workshops to capitalize on the results

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RESULTS

 

Made the company customer-centric

Improved client experiences

 

"We have transformed from a company that thought of the customer experience as 'selling, implementing and renewing' to one that is structured completely around our individual customer's needs."

 

-CEO

INTERESTED IN A WORKSHOP?

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