SOFTWARE
Are you a Trusted Advisor to your clients?
Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor. Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.
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Does your company stack up with the industry average for client perception?
Your Clients?
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Client
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Maker of sales enablement and social productivity software
Challenge
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Derive more revenue from existing customer base
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Create a world-class customer experience
Brookeside Approach
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Used Encompass-CX to give account teams and managers a stronger understanding of customer relationships
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Conducted employee workshops to capitalize on the results
RESULTS
Made the company customer-centric
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Improved client experiences
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"We have transformed from a company that thought of the customer experience as 'selling, implementing and renewing' to one that is structured completely around our individual customer's needs."
-CEO