Are you a Trusted Advisor to your clients?
Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor. Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.
Does your company stack up with the industry average for client perception?
Maker of sales enablement and social productivity software
Derive more revenue from existing customer base
Create a world-class customer experience
Used Encompass-CX to give account teams and managers a stronger understanding of customer relationships
Conducted employee workshops to capitalize on the results
Made the company customer-centric
Improved client experiences
"We have transformed from a company that thought of the customer experience as 'selling, implementing and renewing' to one that is structured completely around our individual customer's needs."