VAR
Are you a Trusted Advisor to your clients?
Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor. Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.
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Does your company stack up with the industry average for client perception?
Success Stories
Your Clients?
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Client
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Mid-sized VAR
Challenge
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Relationship with a Key Account was deteriorating (a low Transactional)
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Communication and resource availability problems were worsening
Brookeside Approach
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Used Encompass-CX to analyze the relationship
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Conducted a one-day Action Planning Workshop to address the findings
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Produced a 90-day plan to ensure follow-through
RESULTS
Client restored its level of spending
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Saved $250,000 in business in one year
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Produced a 625% return on the project value in the first year
Client
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Mid-sized VAR
Challenge
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Grow a $1 million account with a state health agency
Brookeside Approach
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Used Encompass-CX to analyze the relationship
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Presented management with an executive review
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Provided one-on-one coaching and planning session for this account
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Cross-branch learning
RESULTS
Increased customer retention (92% of target customers)
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40% increase in revenue from fee-based products in one year
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20% improved profitability from branch operations in one year